FAQs

How does selling to you work?

We are currently buying only for winter sizes 6 months-12 years old. This means only the following items: sweaters, thick pants, thick dresses, winter jackets, snowpants, winter boots, base layers, hats and mitts (no running shoes, no swim gear, no tees). We are also buying wooden toys. This is applicable from 1-15 December 2021.

Please put together only clothing that are in excellent condition - no fading, pilling or other signs of wear.

ALL CLOTHES MUST BE INDIVIDUALLY SORTED BY TYPE (e.g. all pants together, all tops together), FOLDED, CLEAN AND IN BOXES. You will not receive payout if you clothes have not been sorted or if they are in bags instead of boxes.

Right now I’m only buying winter clothing in excellent condition across all brands in 6m-12y sizes, and high quality toys (preferable wooden, vintage and small in size).  For toys, I prefer you share some photos or descriptions before drop off. Please note I don’t buy fast fashion boots, anything with gendered language (e.g. mommy’s boy, princess etc), large baby gear (like high chairs) or socks/underwear at all at any time.

Once you’ve put your items together, please drop off your items to 104 Cedarvale Avenue, during our open hours.

I go through everything (in about 1 week) and send you an etransfer for 30% of the selling price. The things I can’t resell, you can either pick it back up within 5 days or I donate it to New Circles Community Services, and occasionally the 519. No pressure, but instead of an e-transfer of money, you can ask for a receipt of donation to your favourite organization if you like.

When dropping things off, please put your full name and cellphone number on every single box so I can text you when it’s ready to be picked up and for your payout. Boxes without labelled contact information will not receive a payout. Please also fold everything and close the box securely.

There are no limits or requirements to boxes, but note that larger boxes take longer to process.

Can I shop in store?

Yes! We are located at 104 Cedarvale Avenue near Danforth/Woodbine in Toronto. 

Where/when is pickup?

You can pick up anytime our store is open from 104 Cedarvale Avenue. 

Please note that you will receive an email notification when your items are ready for pick up (about 24 hours).

 I'm not happy with an order. Can I return it?

Unfortunately, all of our items are final sale only. We encourage you to pass it on to someone else in your community - either through a buy and sell group or as a freebie. 

What is your free local delivery zone?

We deliver free, no minimum purchase all over Toronto. For us, this means from O'Connor to Lakeshore, from Kipling to Rouge River. Deliveries happen weekly on Wednesdays/Thursdays for the East End and Fridays for Central/West End - and you receive a text when your order is delivered.

To access this, please make sure you select the "Local Delivery" option when checking out.

If you are in Toronto, but slightly outside these zones, please email or message me on Instagram. I could possibly work out a free local delivery anyway. 

I'm not in Toronto. Will you ship to me?

Currently, we are able to ship anywhere in the USA and Canada. Shipping is free if you make a purchase over $60. Otherwise, there is a $12 flat fee for shipping.

Is the quality of gently used items any good?

Yes! We spend a lot of our time ensuring that everything we carry is in excellent used condition. This means that there are no stains or rips, no pilling or discoloration. In some cases, we will also launder or steam things if needed.

Are you allergen-free?

Unfortunately, because we are a second-hand store that buys items from local community members, we cannot verify if our items are allergen-free or not. For our part, we don't allow pets or food inside the Lode Store. However, we cannot confirm whether pets or food have touched the items prior to getting here. For this reason, we ask you to wash everything before wearing it or using it for the first time. 

Why do you have new things in your store?

This is part of our ongoing efforts to decrease fashion waste. Rescue items are generally ones that are bought from the official vendor overstocks or store closings, in an attempt to pass on some savings to you! They are often things from a previous season. It helps both fund our business overall and also get new items to you at a discounted price. We encourage you to pass it on to someone when you're done with them - to keep reusing.

What are "upcycled" things?

We sometimes come across items that are stained, ripped or otherwise unusable. We believe that donations should be in excellent used condition, similar to the things we sell in store. So instead of throwing them out, we have friends like www.junebird.ca mend the items or in some cases, turn them into other things! This helps us divert fashion waste further. 

You never answered my question.

Please send me an email at hello@lode.to and I will get to your question! Thanks.